Option 1: Email

Send an email with a description of your IT issue Here

Please include:

• Your name
• Your call back number
• Details of the issue including:
  • When did the issue first start happening?
  • Is it still happening now?
  • What applications, software or other parts of your system are affected?
    (include names of affected areas if possible)
  • What is the impact of the issue?
• Any other useful information.

We’ll send you an automated response with your ticket number, and we’ll start working on your issue.

Option 2: Phone

Call 430-201-3395 and choose option 2 from the voice menu.

Our friendly staff will answer your call, get all the information they need, and work to resolve your issue while you’re on the phone. Our business hours are 8:00 AM to 5:00 PM Central Time, Monday through Friday. A technician is always available to resolve critical issues outside business hours.

Option 3: Online

Create a ticket online Here

Your issue will be automatically logged into our help desk system and we will start work as soon as possible. You can also log into the system any time to track the status of your ticket. (You will need a DFC user account)

Remote Connect